Petplan Privacy

Privacy Act 1993

Pursuant to the Privacy Act 1993, the following is brought to your attention:

Where you provide us with personal information this authority enables us to collect personal information about you. The information is collected to evaluate the insurance you seek.

The intended recipients of the information are:

1. Petplan Australasia Pty Ltd
2. The Underwriters of this insurance
3. Any agent of the above
4. Insurance Claims Register Limited

If you refuse to provide the information, the Underwriters may decline your proposal.

This information is being collected and held by Petplan Australasia Pty Ltd and the Underwriters of this insurance. You have the rights of access to, and correcting of this information, subject to the provisions of the Privacy Act 1993.

Petplan Australasia Pty Ltd Insurance Privacy Policy

This is Petplan Australasia Pty Ltd’s policy on the management of personal information (“Privacy Policy”). In this Privacy Policy “we”, “our” and “us” refer to Petplan Australasia Pty Ltd. Our Privacy Policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organisations.

Please read our Privacy Policy carefully before using this Site. It should be read in conjunction with our Terms of Use.

Our Philosophy

Petplan Australasia Pty Ltd considers the protection of our customer’s privacy to be of the utmost importance. We are committed to acting in accordance with the Privacy Act 1993 (“the Act”) by providing you with a personalised service that meets your requirements in a way that doesn’t affect your privacy.

We appreciate the trust you have placed in us by supplying us with your personal information. Our Privacy Policy explains our general practices in handling personal information and in particular how we may collect and use it in order to satisfy your particular requirements. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do.

How and why we collect personal information

We collect personal information either directly from the relevant individuals or indirectly from third parties. For example, an insured may not only provide us with information on themselves for the purpose of obtaining our services but also on other insured's who they represent. We may also obtain personal information from past insurers, witnesses to claims, health care workers and publicly available sources etc.

How we use and disclose personal information

We do not use or disclose personal information for any purpose that is unrelated to our services and that you would not reasonably expect (except with your consent).

What We Will Do

We will endeavour to only use your personal information in accordance with the Information Privacy Principles set out in the Act. Our general reason for the use of your personal information is to provide you with the insurance products and services you require.

Other purposes for use of your personal information may include but are not limited to:

Helping to identify you when you telephone us to make an enquiry. For example, we may ask you for your date of birth or telephone number so that we can avoid disclosing information to a person who is not authorised by you to receive it
Helping contact you about improved administration of any services and products provided by us previously, now or in the future
Helping prevent or detect fraud or loss
Contacting you by any means (including mail, email, telephone or text messages) about our other services or products
Carrying out marketing analysis and profiling and creating statistical and testing information

What We Won’t Do

Sell or lend your personal information to other companies or persons who are not part of our business group

Disclosure of Information

It is our Privacy Policy to only disclose your personal information to third parties in accordance with the Information Privacy Principles set out in the Act. The ability to disclose personal information is limited under the Act to certain circumstances, which include where disclosure is required by law, where disclosure is authorised by you or where the disclosure was one of the purposes, or directly related to one of the purposes, for which the information was collected in the first place.

In the course of operating our business we may disclose your personal information to service providers who assist us, for example, by providing administrative services on our behalf. Where we do disclose your personal information to these service providers they are subject to strict privacy rules and they must only use the information for the function, which we have asked them to perform.

The types of organisations to whom we disclose your personal information to will differ depending on the insurance product or service you choose. Some typical disclosures that may be made in the course of our relationship with you include, but are not limited to, disclosures to:

Government or statutory bodies
Other insurance companies and re-insurers
Loss assessors and investigative service providers
Veterinary Hospitals, veterinary and health professionals
Mailing houses for the mailing of annual renewal notices, insurance policy documents and our direct marketing material
Legal and other professional advisers

We may in some circumstances, provide your personal information to our related organisations, Allianz New Zealand Insurance Limited. We may do this for administrative purposes or so that they can provide you with marketing material promoting their products and services.

You can contact us at any time and inform us that you do not wish to receive further communications about our insurance products and services. You can also request that we do not disclose your personal information to our related organisations for their specific marketing purposes.

Protection of Information

We maintain strict security measures in order to protect personal information from misuse, loss or unauthorised access modification or disclosure. This includes following certain procedures, for example checking your identity when you telephone us, using secure passwords for our computer systems and limiting access to personal information to those who specifically need it to conduct their business responsibilities. We require our employees and data processors to respect the confidentiality of any personal information held by us and each staff member is responsible for handling personal information in accordance with the Act.

Unfortunately, no data transmission over the Internet can be completely secure. If you have concerns about the security of the contents of an e-mail then you should consider contacting us by other means.

Accuracy of your Personal Information

We will take reasonable steps to ensure that the personal information which we collect, use or disclose is accurate, complete and up-to-date. If you believe that any of the personal information that we hold about you is not accurate, complete or up-to-date please let us know. Our contact details are located here.

Access to Personal Information

The Act gives you the right to request access to, and correction of, your personal information held by us. The Act outlines circumstances under which we may refuse to allow you access to some or all of your personal information. In such cases, we will give you a reason for our decision.

Please contact us if you would like more information about how to request access to, or correction of, your personal information. Details on how to contact us are located here.

The Internet

If you communicate with us via the Internet, we may occasionally use email to contact you about our services and products. When you first provide personal information to our Web Site we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can always send us an email at any time to change your preferences.

Cookies

Cookies are pieces of information that a web site transfers to your computer's hard disk for record keeping purposes. We may use 'cookies' to monitor website user traffic patterns and site usage. They help us to understand how our customers and potential customers use our web sites so that we can develop and improve the design, layout and functionality of the sites. Cookies do not personally identify you, although they do identify your browser.

If you do not want us to deploy cookies in your browser, you can set your browser to reject cookies, or to notify you when a website tries to put a cookie on your computer. However, rejecting cookies may affect your ability to use some of the products and/or services at our website.

Links

Our web site may contain links to other web sites belonging to organisations or people who are not part of Petplan Australasia Pty Ltd. We are not responsible for the privacy obligations of those sites. We recommend that you read the privacy and security policies on that web site to understand how they deal with your personal information.

Monitoring of Calls

We may monitor and record communications we make and receive. This may be done to improve the service which we provide, to ensure compliance with our practices and procedures and/or to provide evidence of a transaction such as where a contract is entered into, or a claim made, by that means.

Resolving problems related to your privacy

If you want to report a suspected breach of your privacy or you do not agree with a decision regarding access to your personal information, please contact us. We have an internal dispute resolution process to address such issues and will promptly acknowledge and investigate complaints.

If you are not satisfied with our final decision you can direct your complaint to the Office of the Privacy Commissioner - phone toll free 0800 80 39 09 or by mail to PO Box 466, Auckland.

Future Changes

Our business will continue to evolve as we introduce new services and features to this Site. Because of this, from time to time we may review this Privacy Policy and may amend it to reflect changes in legislation, industry codes or in the business environment. We encourage you to look at this Privacy Policy on a regular basis to stay informed of changes.

The Office of the Privacy Commissioner has further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.